Me v. Citibank Visa, episode 2

Larry,

The battle for $60.00 and my pride continues...

Dear Citibank, When I agreed to transfer my balance to the Citibank visa card, I did so because I was offered a no interest option until January of 2006. Yet, when I received my account summary, I couldn't help but notice that I did incur some finance charges. Will you please explain or simply deduct them from my outstanding balance? Thanks a ton. You guys are great! Keep up the excellent work.
Sincerely, Paul Little

Re: Finance Charges 10/03/05 03:09:45 AM 2 of 2
Customer Service Wrote:
Our records indicate that the account is currently in default status, based on your payment history.
Your Card Agreement states in part, that your Annual Percentage Rate (APR) may be increased if you fail to meet the terms of the Card Agreement because you fail to make a payment to us or any other creditor when due.
Your account may be eligible for a lower rate after you have met the terms of all Card Agreements for six consecutive months. Your existing balances will remain subject to the higher rate until they are paid in full.
If you feel that this is in error, please contact us.
You can also contact our Customer Care Center at 1-800-950-5114. Outside the U.S., please call collect at 605-335-2222.
Thank you for using our website.

RE: Finance Charges 11/01/05 04:43:43 PM 2 of 2
You wrote:
Hello Citibank, In regards to the message above, I just wanted to say this: I felt that I left myself plenty of time to pay the amount due by the due date. However, I underestimated the amount of time that it would take to authorize my online status. I thought for sure that 3-5 days was more than enough time to arrange for this. I was wrong. It took 8-10 before I was able to pay online. If I had known that it would take this long, I would have adjusted my schedule accordingly. I think that in lieu of paying a higher interest rate and late fees that I don't feel I deserve, I will simply transfer my balance elsewhere. You guys removed the late payment fee so I assumed that you would still allow the no interest terms. I guess that we know what assuming does. Still, no hard feelings, ok? I like you guys. I'm sure that we'll do business again in the near future.
Paul Little

RE: Finance Charges 11/01/05 05:05:06 PM 2 of 2
Customer Service Wrote:
We will submit a request to review your account for a rate adjustment. If approved, your account will be restored to the standard APR on all of the active balances, including:
-Balance Transfer Rates
-Rate Sale Offers
-Intro Rates
-APR Buy-Downs
If the higher rate was due to a bank error, any necessary finance charges and fees will be credited to the account and reflected on a future statement. Related accounts will be updated as well.
Thank you for using our website.

RE: Finance Charges 11/01/05 05:27:16 PM 2 of 2
You wrote:
Dear Customer Service, Ok. I agree to your terms. I will hold off a day or two while you review my account. I'm sorry that I snapped earlier. I'm having a fat day. You know how it is. You wake up and you feel bloated. Too much candy! Oh well. I'll be hitting the gym tomorrow. Take it easy.
Paul

RE: Finance Charges 11/01/05 05:57:11 PM 2 of 2
Customer Service Wrote:
We apologize for any inconvenience this may have caused you.
Our records indicate the Annual Percentage Rate (APR) for purchases on this account is currently at 17.74%. This variable APR is based on the prime rate (currently 6.75%) plus 10.99%.
Our records indicate the balance transfer APR on this account is currently at 0%. As long as you do not default under any card Agreement, this offer will be valid until 01/01/06.
Thank you for using our website.

RE: Finance Charges 12/03/05 11:58:09 AM 2 of 2
You wrote:
Play it your way Citibank. I'm going to move my money from out of this account and cancel all of my Citibank cards. I didn't want to take this course of action but you leave me no choice, now do you? Shame on you, Citibank. It's the holidays for goodness' sake. Have you no decency?
Paul

RE: Finance Charges 12/03/05 12:25:30 PM 2 of 2
Customer Service Wrote:
Our records indicate the Annual Percentage Rate (APR) for purchases and balance transfer on this account has been lowered. The APR for purchases is currently at 17.99%. This variable APR is based on the prime rate (currently 7.00%) plus 10.99%. Your APR for balance transfer is at 0.00%.
If you have further questions, please call the number on the back of your card, and we will be happy to assist you. Thank you for using our website.

RE: Finance Charges 12/08/05 10:14:03 PM 2 of 2
You wrote:
Sorry Citibank but it's just not good enough. You want to play hardball? You got it. I told you that I was serious about transferring the balance. Well, I don't mess around. You said that I'd have 0% APR until January. However, I've incurred finance charges for the past 3 months; all because I wanted to pay online and it took you a week to give me online access. Not a very nice trick. I'll be transferring my balance within the hour. Discover will be so pleased. I want to say "Eat it" but I'm going to take the high road. Best of luck, Citibank. I hope that we meet again someday.
Paul

RE: Finance Charges 12/08/05 10:31:02 PM 2 of 2
Customer Service Wrote:
Finance charges for purchases, balance transfers and cash advances will begin to accrue from the date the transaction is added to your balance. They will continue to accrue until payment in full is credited to your account.
This means that when you make your final payment on these balances, you will pay interest for the time between the date your last statement prints and the date your payment is credited to your account.
Thank you for using our website.

RE: Finance Charges 12/08/05 11:09:31 PM 2 of 2
You wrote:
Citibank, That doesn't even make sense. You told me that I would have 0% APR on balance transfers until January. It's a moot point now anyway because I am transferring my transferred balance to another credit card company. So, in essence, there will be no more finance charges from you. See you around.
Paul
ps. Merry freaking Christmas!

RE: Finance Charges 12/08/05 11:57:53 PM 2 of 2
Customer Service Wrote:
We apologize for any inconvenience caused to you.
We have credited your account $59.80 for the finance charge assessed. This credit should appear on your account within two business days.
Thank you for using our website.